Returns and Claims Policy of the tarabaseny.com.pl Online Store

Publication date: April 2026

This Policy (hereinafter referred to as the "Policy") sets out the rules for returns and claims in the tarabaseny.com.pl online store (www.tarabaseny.com.pl).

§1. Returns - right of withdrawal

1.1. Right of withdrawal (Consumers)

Pursuant to Directive 2011/83/EU of the European Parliament and of the Council on consumer rights, as implemented in the Polish Consumer Rights Act of 30 May 2014, a Consumer has the right to withdraw from a sales contract within 14 days from the day of:

- Receipt of the goods

• Receipt of the last item of goods (in the case of a contract concerning multiple items delivered separately)

- Receipt of the last batch or part (in the case of goods delivered in parts)

1.2. Withdrawal procedure

1. Submission of the statement:

• Complete the withdrawal form (available at: /legal/formularz-odstapienia)
• Send the statement electronically to: kontakt@tarabaseny.com.pl

2. Confirmation of receipt:

   • The Seller confirms receipt of the statement electronically
   • The confirmation contains information about further steps

3. Return of goods:

   • The Consumer is obliged to return the goods without delay, no later than within 14 days from the day of withdrawal
   • The goods should be returned in an unchanged condition, unless the change was necessary as a result of normal use
   • The Consumer bears the direct costs of returning the goods
   • The address to which the product should be sent is determined by the Seller

1.3. Refunds

• The Seller refunds the money without delay, no later than within 14 days from the day of receiving the statement of withdrawal
• The refund is made using the same payment method used by the Consumer
• For cryptocurrency payments, the refund is made by bank transfer to an account indicated by the Consumer, in PLN, in an amount equal to the order price – unless the Consumer expressly indicates another refund method. Blockchain network fees and exchange-rate differences are not borne by the Consumer.
• The Seller may withhold the refund until the goods are received or until confirmation of their dispatch is provided

1.4. Exceptions to the right of withdrawal

The right of withdrawal does not apply in the case of:

• Goods that are liable to deteriorate or expire rapidly
• Goods delivered in sealed packaging (if the seal has been broken)
• Goods which, after delivery, become inseparably combined with other items

§2. Claims - statutory warranty for defects

2.1. Statutory warranty for Consumers

Pursuant to the Polish Civil Code, the Seller is liable for physical or legal defects of the goods.

Statutory warranty period: 2 years from the day the goods are handed over to the Consumer.

2.2. Submitting a claim

Contact details:

• Email: reklamacje@tarabaseny.com.pl
• WhatsApp: +48 88 1212 777

Required information:

1. Customer contact details (first name, surname, email address, phone number)
2. Order number
3. Description of the defect
4. Photos of the defect (if applicable)
5. Preferred resolution (replacement, repair, refund)

2.3. Processing time

The Seller processes the claim within 14 days from the day of receiving the complete submission.

2.4. Claim resolutions

If the claim is accepted, the Seller offers:

1. Replacement of the goods with new ones
2. Repair of the goods
3. Price reduction
4. Withdrawal from the contract (refund)

2.5. Sending goods

1. The Customer sends the goods to the address: Patryk Reksa Gold Frieza, ul. Kościelna 1, 62-030 Luboń, Poland
2. The Seller covers the shipping cost if the claim is accepted
3. The goods should be packaged in a manner that protects them from damage

2.6. Right to repair (R2R)

In accordance with Directive (EU) 2024/1799 on common rules promoting the repair of goods ("Right to Repair", R2R) — being implemented into Polish law in 2026 — Consumers are entitled to additional repair rights:

1. Choice between repair and replacement — where goods are found not to conform with the contract, the Consumer may choose repair or replacement; the Seller will inform about this choice before processing the claim.
2. Extension of the liability period — if the Consumer chooses repair instead of replacement, the Seller's liability period for conformity of the goods is extended once by 12 months.
3. Repair after the liability period — for selected categories of goods covered by the R2R directive (including household appliances, vacuum cleaners, refrigerators, mobile phones, electronic displays, servers), the manufacturer is obliged to repair the goods at the Consumer's request for a reasonable price and within a reasonable time — also after the Seller's liability period has expired.
4. European repair information form — at the Consumer's request, the repairer will provide the European repair information form, including the repair conditions, estimated price and completion time.

Detailed rules apply in accordance with the provisions of the Consumer Rights Act implementing Directive 2024/1799.

§3. Claims for Business Customers

3.1. Statutory warranty for Business Customers

Business Customers benefit from the statutory warranty on the terms set out in the Civil Code, with a period of 1 year.

3.2. Procedure

The claims procedure is analogous to that for Consumers, with the exception of the processing time (30 days).

§4. Additional guarantee

4.1. Manufacturer guarantee

Selected goods (frame pools, large products) may be covered by a manufacturer guarantee.

Guarantee conditions:

• The guarantee period is specified in the guarantee card enclosed with the goods
• The guarantee does not exclude, limit, or suspend the Consumer's rights arising from the statutory warranty

4.2. Submitting a guarantee claim

In the case of a guarantee claim:

• Contact the manufacturer directly (details in the guarantee card)
• Or submit the claim to the Seller, who will forward it to the manufacturer

§5. Submission templates

5.1. Claim submission template

Subject: Claim for order no. [order number]

Customer details:

• First name and surname: ................................
• Email address: ................................
• Phone number: ................................

Defect description:

• Date of purchase: ................................
• Product name: ................................
• Description of the defect: ................................

Attachments:

• Photos of the defect: ................................

Preferred resolution:

• [ ] Replacement with new
• [ ] Repair
• [ ] Price reduction
• [ ] Refund

Date: ................................

Signature: ................................

§6. Contact

6.1. Contact details

Patryk Reksa Gold Frieza

• VAT ID: 6652931130
• REGON: 544343262
• Address: ul. Kościelna 1, 62-030 Luboń, Poland
• Email: kontakt@tarabaseny.com.pl
• WhatsApp: +48 88 1212 777
• Website: www.tarabaseny.com.pl

6.2. Claims department

• Email: reklamacje@tarabaseny.com.pl
• Opening hours: Monday-Friday, 8:00-16:00

§7. Final provisions

7.1. Updates

The Seller reserves the right to change the Policy at any time. Users will be informed of changes through the publication of a new version on the Store's website.

7.2. Applicable law

Matters not regulated by this Policy are governed by the provisions of Polish law, in particular:

• Civil Code (statutory warranty)
• Consumer Rights Act (right of withdrawal)
• Act on specific conditions of consumer sale

Publication date: April 2026 Version: 1.1