European Union Shipping Policy - tarabaseny.com.pl

Date of publication: April 2026 Effective from: the date of publication

This Policy (hereinafter referred to as the "Policy") sets out the rules for shipping goods to European Union countries from the tarabaseny.com.pl online store (www.tarabaseny.com.pl).

§1. General information

1.1. Shipping scope

The tarabaseny.com.pl store ships goods to the following European Union countries:

Available EU countries:

• Germany
• Czechia
• Slovakia
• Netherlands
• Belgium
• France
• Spain
• Portugal
• Italy
• Austria
• Sweden
• Denmark
• Finland
• Ireland
• Estonia
• Latvia
• Lithuania
• Hungary
• Romania
• Bulgaria
• Greece
• Croatia
• Slovenia
• Luxembourg

1.2. Currency

For EU orders, the currency EUR (euro) applies. Prices are displayed in EUR for EU customers.

§2. Shipping methods

2.1. Domestic shipping (Poland)

2.2. Shipping to the EU

2.3. Large-item shipping

For large items (frame pools, bulky products):

§3. Delivery time

3.1. Order processing time

• Preparation time: 1-2 business days
• Delivery time: depends on the carrier (see §2)
• Total time: 2-12 business days (depending on the country)

3.2. Estimated delivery times by country

§4. Payments for EU orders

4.1. Available payment methods

4.2. Currency

• All payments are processed in EUR (euro)
• The PLN/EUR exchange rate is updated daily

§5. Taxes and charges

5.1. Customs duties

For orders to European Union countries, no customs duties or customs charges are applied — this results from the functioning of the EU single market and the free movement of goods between Member States. Customs duties may only apply when importing goods from outside the EU, which does not apply to deliveries fulfilled by the Store.

5.2. VAT

• For EU orders, VAT of the destination country applies (the rate applicable in the Member State of consumption)
• Prices displayed in the Store are gross (inclusive of VAT)
• The Seller accounts for VAT on B2C transactions to the EU under the OSS (One Stop Shop) scheme — the Seller registers for VAT in the Member State of consumption, and the consumer receives a final price inclusive of VAT with no additional charges upon delivery

5.3. EU VAT for businesses (B2B)

A business registered in the EU may benefit from a VAT exemption (0%, treated as an Intra-Community Supply — ICS), provided that:

• It holds an active EU VAT identification number (VAT UE number)
• The EU VAT number is provided at the time of ordering
• The order is placed for business purposes

In such a case, the Seller issues an invoice without VAT (0%, ICS), and the buyer accounts for VAT in their own country under the reverse-charge mechanism.

§6. Shipment tracking

6.1. Shipment information

Once the shipment has been dispatched, the Customer will receive:

• A tracking number
• A link to track the shipment
• Information about the carrier

6.2. Online tracking

The Customer can track the shipment on the carrier's website:

• DHL: https://www.dhl.com/pl-pl/home/tracking.html
• Raben: https://www.raben.com/pl/tracking/

§7. Collection of shipment

7.1. Personal collection

The shipment is delivered to the address indicated in the order. The Customer should be present at the time of delivery.

7.2. Collection at a pickup point (optional)

For some countries, collection at a pickup point is available (e.g. DHL ParcelShop, ParcelLocker):

• The Customer selects a pickup point when placing the order
• The shipping cost may be lower
• The shipment is held for 7 days

7.3. Uncollected shipment

In the event that the shipment is not collected:

• The shipment will be returned to the Seller
• The cost of re-delivery is borne by the Customer
• The Seller reserves the right to charge the Customer for the return costs

§8. Restrictions and exceptions

8.1. Goods not shipped to the EU

The following goods are not shipped to the EU:

• Products weighing over 100 kg (require an individual quotation)
• Products containing hazardous materials
• Products requiring special transport conditions

8.2. Quantity restrictions

For a single order to the EU:

• Maximum weight: 30 kg
• Maximum value: 5,000 EUR

Above these limits, an individual quotation is required.

§9. Returns from the EU

9.1. Right of withdrawal

EU customers have the right to return goods within 14 days from the date of receipt, in accordance with Directive 2011/83/EU.

9.2. Return procedure

1. The Customer completes the withdrawal form (available at: /legal/formularz-odstapienia)
2. The return address is provided by the Seller after contact with the Customer
3. The return cost is borne by the Customer
4. The Seller refunds the money within 14 days

9.3. Refund

• The refund is made using the same payment method used by the Customer
• In the case of a return from the EU, the refund currency matches the order currency (EUR)

§10. Contact

10.1. Customer service

Patryk Reksa Gold Frieza

• Address: ul. Kościelna 1, 62-030 Luboń, Poland
• VAT ID: 6652931130
• REGON: 544343262
• Email: kontakt@tarabaseny.com.pl
• WhatsApp: +48 88 1212 777
• Website: www.tarabaseny.com.pl

10.2. Questions about EU shipping

For questions regarding EU shipping, please contact us:

• Email: admin@tarabaseny.com.pl
• WhatsApp: +48 88 1212 777

§11. Final provisions

11.1. Updates

The Seller reserves the right to amend this Policy at any time. Users will be informed of changes through the publication of a new version on the Store's website.

11.2. Applicable law

Matters concerning shipping to the EU are governed by:

• Provisions of Polish law
• Provisions of European Union law (Directive 2011/83/EU, Regulation (EU) 2018/302, GDPR)

Date of publication: April 2026 Version: 1.1